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Portugal Active
HomesConciergeExperiencesDestinationsEventsJournalAboutContact
+351 258 358 434info@portugalactive.com

FAQ

Everything you need to know.

Clear answers. No fine print.

How does Portugal Active differ from a traditional holiday rental?

We select homes across Portugal and support your stay with a concierge team. Each property page sets out its amenities, services and conditions.

What is included in every stay?

Check the amenities and quote for your chosen home. Chefs, transfers, additional housekeeping and other optional services depend on the property and dates.

How do I book a home?

Choose a home, enter your dates and guest count, and check the quote. The page indicates whether you can book online or send a request for confirmation.

What is the cancellation policy?

Conditions vary by home and selected rate. Review the cancellation policy shown in your quote before confirming the booking.

Can I add services after booking?

Yes. Build your itinerary any time before or during your stay. Add through the website or message your concierge. We recommend booking chefs and popular experiences 48 hours in advance.

Check-in and check-out times?

Check-in and check-out times are listed on each property page. Any adjustments depend on availability.

Do you offer airport transfers?

Yes. Private transfers from Porto (OPO), Lisbon (LIS), Faro (FAO), and Vigo (VGO). Premium vehicles with local drivers. Add to your itinerary with flight details.

Are your homes suitable for events?

Several properties are ideal for events, celebrations, retreats, and weddings. Visit our Events page or contact our team. We handle catering, setup, entertainment, and logistics through our in-house team.

What is the best rate guarantee?

If you find the same home, dates and conditions at a lower price on Airbnb or Booking.com within 24 hours of booking, you can request a price match. See the guarantee terms.

How the guarantee works
Can I check in on any day of the week?

Arrival days and minimum stays vary by home and season. The calendar shows available dates and the applicable conditions.

Security deposit

A security deposit may be required for your stay. If applicable, our concierge will provide all the details before your arrival.

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Portugal Active – luxury villa management in Portugal

Private Hotels in Portugal.

+351 258 358 434
info@portugalactive.com
+351 927 161 771 · WhatsApp

OfficesViana do Castelo · Lisboa

DESTINATIONS

  • Northern Portugal · Minho
  • Porto and Douro
  • Lisbon
  • Alentejo
  • Algarve

SERVICES

  • Book your stay
  • Experiences
  • Concierge services
  • Events
  • Buy or sell a home

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